When Capita Insurance Services surveyed its existing information technology (IT) infrastructure for processing claims, the company saw legacy systems with a complexity that made it difficult to meet the ever-shifting demands of the business and customers. After a decade of growth, including acquiring several insurance companies, Capita Insurance Services needed to implement a strategy to update the legacy systems the company had inherited as well as to plan for the future.

 Challenges
• Increase claims processing efficiency through automation and reduction of manual processes
• Integrate systems and data to obtain a single view of customer information
• Improve business processes to meet stringent SLAs and enable business growth
• Reduce IT costs
• Simplify the IT infrastructure by moving to a single claims processing system

Solutions
• Itanium 2–based HP Integrity rx2620-2 and rx4640-8 Servers
• HP-UX 11i v2 operating system
• HP Storage Area Network (SAN) with HP Enterprise Virtual Array 5000 and HP Data Protector
• Oracle9i
• SAP for Insurance
• mySAP Supply Chain Management (mySAP SCM)
• SAP Business Information Warehouse (SAP BW)
• mySAP Customer Relationship Management (mySAP CRM)

Results
• Ability to capitalize on change and growth opportunities
• Faster claims processing allows Capita Insurance Services to meet SLAs with greater ease
• Consolidated view of all data makes reporting easier
• Simplified IT infrastructure reduces complexity and costs
• Improved system and business performance
• Reduced risk by working with a single, trusted vendor


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